1) E-Commerce:
• Fully responsible for E-Commerce sales targets as well as online shop P&L
• Manage all online activity Decision-making for the website, develop and implement E-Commerce strategy in order to improve website performance
• Develop 2-3 year local strategic business plan for E-Business (strategies to build site visibility, increase sales, basket size)
• Build E-Commerce product assortment planning and campaign calendar, so as to reach sales target and ensure full alignment with E-Commerce central teams
• Ensure the stable E-Commerce functionalities on website in all the operational processes
• Ensure that all local requirements meet Maison standard in terms of user experience, packaging, logistics services, etc.
2) Oversee CRC team including Client Relations Center (CRC) activities:
• Manage and guide Client Relations Center Ambassadors with CRC Manager to make sure the quality of client services are in line with Maison expectation.
• Monitor monthly and/or weekly sales performance reports including KPIs such as traffic, conversion rate, average basket, return rate and set relevant action plans to improve CRC performance, etc.
3) Intelligence - Keep abreast of local digital environment:
• Keep an eye on industry trends and competitor activities and recommend actions to ensure we build and maintain a leadership position in E-Commerce
• Ensure brand consistency on local retailer website
• Market Intelligence regarding digital
경력 및 자격요건
• At least 10 years of experience in a similar role
• Bachelor's degree in business, E-Commerce, E-Marketing or related field required
• Experience developing and overseeing E-Commerce strategies
• Experience in traffic analysis and reporting tools (Google Analytics)
• Strong business process understanding (client information management, order processing, client support, etc.)
• Knowledgeable of E-Commerce trends, competitive landscape and digital client experience
• Strong strategic analysis and strategy development skills
• Solid understanding of the local consumer behavior and digital landscape
• Background in Call Center / Contact Center / Client Relations Center is a plus
• Fast-learner, rigorous, organized, dynamic, proactive and team player.
• Excellent communication skills in Korean and English
• Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
• Must engender a positive “can do” attitude in others
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5025
alysha@nterway.com
