• Align regional Loyalty strategy and tactics on local market & be part of commercial team in execution to meet defined KPIs, driving customer base growth and increased lifetime value
• Manage local rewards together with commercial team, drive engaging rewards (sustainability, music, events, external partner collaboration etc)
• Implement and follow up on the local activity plan to secure a strong customer offering towards members
• Be POC for local functions, Customer Service and Store teams and support them with day-to day operations & issue resolution
• Build awareness, secure training and motivate staff and other functions around the loyalty program.
• Primarily collaborate and have a dialogue with the regional CRM & Loyalty Lead and, to some degree, with central functions (example IT, Global Loyalty team)
• Take part in driving the Loyalty KPI FUP process and share learnings from activities
• Take part in meetings & discussions initiated by Regional team and HQ
• Support the implementation and continuous improvement of the Loyalty program by sharing local insights with regional CRM & Loyalty Responsible
• Work with the full sales market team to drive enhances customer activation cross channels, including collaboration with E-com commercial and Store commercial team
경력 및 자격요건
• University degree in Business, Economics, Engineering or equivalent relevant education
• Min. 3+ Experience
•Commercial Mindset and Customer first-focus
• Strong, internal drive, results driven and willingness to learn and feed the organization with new insight
• Strong communication & leadership skills
• Analytical and insights driven (to drive through growth strategies)
• Experience from CRM and/or Loyalty Programs
• Experience working in an executional, cross functional role collaborating with multiple teams in different geographies
• A similar scope of responsibilities in previous jobs at a well-structured fashion retail/other retail environment or with a good professional record around Marketing, Merchandising or Area teams
• Fluency in English and preferably local language(s).
• Comfortable working in Excel
• Meriting with competence within digital/tech and Omni ways of working
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5010
katk@nterway.com
