Complete customer request analysis and ensure complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in the After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but is not limited to, the following activities:
− Work with the Front Office/Back Office team/Repair vendors to improve their performance and enhance productivity in order to optimize the service lead time to the final customer.
− Provide feedback and issue exchanges, returns and refunds or compensation for After Sale (Before Sale) items for repairs, defects and RAs (Credit Note)
− Create orders under the system for location transfers to move items depending on items classification or import/export
Manage the quality check process in the warehouse to clarify/judge product condition by defined grade/group;
− Work/lead with the warehouse QC staff to complete the daily operations efficiently
− Identify items that can be further repaired or reconditioned and make those items “refreshed” under the best condition for further use
Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
Produce and analyze reports on After Sales activities and KPIs for continuous improvement
Support team members in problem solving
경력 및 자격요건
A minimum of 2 years experience in After Sales/Customer or Client Service in the retail luxury industry (preferable)
Good communication skills in written & verbal English
Customer orientation and interest in After Sales Service
Computer literacy (MS Office) with analytical skills and presentation skills
Strong attention to detail and accuracy, independent, self-motivated and able to motivate the team
Ability to manage change, achieve and drive results and adapt to changing business environment
Ability to drive (preferable)
담당업무
02-6281-5059
suepark@nterway.com
입사지원
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