Ecommerce Order Management
-Responsible to handle with daily orders/cancel/return/exchange flow.
-Monitor the eCommerce order flow as daily basis.
-Manage the order status and support the smooth order process for shipping.
-Support the client return and exchange process through system.
-Coordinate re-shipping schedules for return/exchange and support communication with clients
-Strong relationships with logistics, SCM, and BTQs.
-Report the bugs or issues during order process to HQ.

Order Stock fulfilment
-Manage the stock fulfilment based on order status.
-Closely collaborate with SCM and BTQs in terms of stock transfer.
-Support the stock fulfilment and organize the outbound calls to boost phone sales.

Omni-channel support
-Monitor the BTQ pick up order status and arrange the outbound contacts for the orders have not picked yet.
-Closely communicate with BTQ for the clients in terms of complaints or special orders.

System-Based Operations & Improvements
-Use systems(Fluent, Salesforce, OMS and SAP) to track order flow and spot issues
-Analyze recurring issues or complaints and suggest process improvements

-University degree with a minimum 2-4 years of experience in eCommerce, logistics or CS admin.
-Fluent in both Korean & English
-Experience using systems like Salesforce or SAP is a plus
-Experience in luxury e-commerce operations, especially in the retail industry is a plus
-Proficiency in Excel and PowerPoint

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자