• Account Management: Serve as a dedicated point of contact for B2B accounts, managing account health and translating customer needs into operational reality.
• Operational Execution: Efficiently handle core tasks including daily order management, future order follow-ups, and accurate invoicing to ensure smooth and on-time delivery.
• Process Optimization: Support regional consistency by identifying system bottlenecks and assisting in the implementation of streamlined processes and SOPs.
• Logistics & 3PL Coordination: Communicate daily with 3PL warehouse partners to prioritize order releases, manage returns, and ensure accurate completion of account-specific Value-Added Services (VAS).
경력 및 자격요건
• University degree or equivalent
• Minimum Two(2) years of relevant experience
Experience: A track record in customer service, account management, or logistics operations, preferably within the sporting goods or FMCG industry
• Operational Expertise: Practical skills in managing orderbooks, high-volume communications, and cross-functional problem solving
• Technical Proficiency: Proficiency in CRM and ERP systems (Microsoft Dynamics 365 and Salesforce) and Google Workspace applications
• Communication: Native-level fluency in Korean and business proficiency in English