Support CRM performance & database management
• Monitor store performance to support driving CRM KPIs in line with global standards (1-to-1, 1-to-many, prospect acquisition, client retainment etc.,)
• Support regular database maintenance to ensure data quality and accuracy across all stores
• Assist in preparing monthly CRM KPI reports and ad-hoc database analysis
• Track performance of the region by analysing data, deep diving into reporting, consolidating feedback and providing corresponding action plans
• Support monthly CRM reporting on KPIs and ad-hoc reports on database insights/analysis
• Regular catch-up/communication, validation process management and feedback sharing with APAC team

Client Experience & Event Execution Support
• Assist in executing a localised clienteling and communications calendar alongside Retail, ECOM, Merchandising, and VM teams (Kakao push message, local festivities, events)
• In line with global guidelines, steer client advisors in building their client portfolios through qualitative types of actions (relationship building, gifting, events etc..)
• Coordinate in-store events and campaigns: liaise with external vendors (agencies, caterers, decorators) and support post-event ROI evaluations
• Track monthly clienteling expenses and assist with financial

Client Acquisition & Market Research
• Support joint partnership events and collaborations with landlord/department store CRM teams
• Monitor luxury market trends, competitor CRM activities, and potential vendor opportunities

• Degree holder with Entry-level or 1–2 years of experience in CRM, retail operations, or marketing (Luxury industry experience is a plus)
• Proficiency in MS Office (Excel, PowerPoint)
• Fluent in English and Korean (both written and spoken).
• Strong communication skills with a positive, service-oriented attitude.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action-oriented
• Detail-oriented with good numerical and analytical skills

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자