-Design, develop and conduct training programs for store staff including service/product training, selling technique, daily operating procedures, complaint handling
-Develop the annual and seasonal training calendar to identify priorities, reach and training frequency
-Act as a field coach to the store staff to train their selling techniques in order to provide excellent service to customers, and evaluate training effectiveness through regular visits
-Participate in the design of training programs to skills enhancement, performance improvement and employee development, etc.
-Manager on-boarding and orientation training for new join store staff
-Prepare and maintain training course materials; ensure training materials and information are always up-to-date and available
-Work with vendors to facilitate programs like Mystery Shopping Program and team building to enhance service standard
-Analyse business performance with sales data and conversion rate, and collaborate with Retail Manager and Store Managers to understand where effective training can make a positive impact
-Prepare regular reports evaluate the training results and effectiveness and recommend program changes to enhance staff performance and sales capabilities
-Partner closely with Retail Operations, Marketing and Merchandising to ensure projects are meeting customer expectations and carried out smoothly
경력 및 자격요건
-Bachelor Degree in any discipline
-At least 6 years of retail training experience gained from retail industry
(footwear/ fashion apparel field preferred)
-Demonstrate good understanding of retail landscape and be comfortable with the dynamic business environment
;possess good knowledge of store operations and retail systems
-Exceptional communication and interpersonal skills
-Excellent facilitation and presentation skills
-Strong commercial acumen, able to confidently analyse sales data and driven by KPI’s
-Positive attitude, open-minded, not afraid to take initiatives
-Proficiency with the Microsoft Office suite (Excel, PowerPoint, Word, Outlook)
-Excellent command of written and spoken English and Korean
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5088
bho@nterway.com
