Manages and leads a Service Desk team responsible for the day-to-day operations of the IT infrastructure.(Provide technical support to end-users, troubleshooting and resolving server and network-related issues)
Monitors and maintains the IT infrastructure's performance (configuration and troubleshooting of servers, desktops, laptops, printers, and other peripherals), availability, and security, including network connectivity, hardware, and software components.
Collaborates with Regional and central IT teams, stakeholders, and vendors to design and implement technology solutions that align with business needs. Also, Collaborate with stakeholders to define project scope, objectives, and deliverables and carry it out.
Identifies and implements infrastructure upgrades and enhancements to improve system performance, scalability, and reliability.
Conducts regular assessments and audits of the IT infrastructure to identify vulnerabilities and recommend appropriate remediation actions.
Collaborates with the Purchasing team, evaluates and selects appropriate technology solutions and vendors, and manages vendor relationships.
Manages IT infrastructure budgets, including hardware and software procurement, licensing, and maintenance.
Provides technical expertise and guidance to Service Desk team members, resolving complex infrastructure issues and mentoring junior staff.
Stays up-to-date with emerging technologies, industry trends, and best practices in IT infrastructure management.
As required, prepares regular reports and presentations for stakeholders, highlighting infrastructure performance, risks, and opportunities.
Performs other duties as assigned.
경력 및 자격요건
5-8 years of management experience in IT support, with a focus on server and infrastructure administration and support.
Experience with user communities, technical customers, and/or business stakeholders
Solid experience in Windows Server, VMWare, AD administration, GPO, scripting, and O365 support (MCSE or equivalent is preferred.
Proficiency in network infrastructure, protocols, and support.
Experience in Veeam, AirWatch, WorkspaceOne, Aruba, Meraki, Tanium, OKTA, and SentinelOne is a plus
Excellent problem-solving and analytical skills.
Proactive, self-motivated, and detail oriented.
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Good level of English communication in writing and speaking with the regional/Central office
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5009
janam@nterway.com
