• Identify training needs for both corporate and retail staff, measure and evaluate
training results as well as recommend changes to improve the training
effectiveness
• Plan, budget, adapt, coordinate and deliver in-house 000 University
training programs for all levels of staff such as on-boarding orientation, company
profile, customer service, selling techniques, product, operational, HR related
trainings and train-the-trainers
• Provide product training including seasonal product and coordinate projects launch
• Map out yearly training plans and develop training programs
(outsourced or inhouse) with Regional L&D Manager SEAPAC in agreement with Global Training
• Prepare and launch different projects based on the guideline from Global Training
• Recommend and inform Global Training team about changes for improvement of
training materials and training tools
• Contact person for all training matters e.g. Online training, Mystery Shopping
Program, Global Newsletter etc. Record and follow up on the online trainings
completion within deadlines.
• Follow up regularly with the store management and retail employees to make sure
that the guidelines (feedback, next step and action plans) are reinforce and known
‘how to apply’ from the frontline.
• Review, adapt if necessary and prepare training materials in alignment with
Regional Training Manager SEAPAC and Global Training team to meet local
market needs
• Maintain training system and update records. Produce timely and accurate reports
to monitor training effectiveness and send to stakeholders
• Monitor and follow-up on trainings to ensure employees are equipped with skills
and knowledge to meet corporate standard and to ensure applied knowledge will
put into practice (transfer of learning). Collaborate and work in partnership with full
support to Regional Training Manager SEAPAC on reports, meetings and projects.
경력 및 자격요건
• 1~3 years experience in Training in Retail or Consumer industry
(preferably in luxury and lifestyle segment)
• Excellent command of spoken and written English
• Excellent communication, presentation and facilitation skills - ability to persuade
Analytic Skill (Sales and KPI Analysis )
• Retail Oriented Mind to support the store
• Self motivated, proactive and independent
• Outgoing and pleasant personality to motivate and inspire people to adapt to
• Proficient in computer skills
• Availability to travel as required by the job purposes (overseas trip and store visit)
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5088
bho@nterway.com
