1. Client Development Strategies & Platforms
- Build client strategies and define action plans to improve the recruitment and onboarding of new clients. Support stores for client development & acquisition initiative. Partner with retail team to increase business opportunities, drive client loyalty and increase client spend and purchase frequency. Work closely with Private Client High Jewelry team to communicate clienteling KPIs and align market activities to meet and exceed established goals.
- Set yearly clienteling goals and ensure follow up of key KPIs through actionable dashboard/ reports.
- Partner with global client development team to manage and refine the retail clienteling program and establish KPIs.
- Identify and develop high-potential clients, raising Korea’s overall retention and liaise with Private Client High Jewelry team to maximize client opportunities for all special events and generate key learnings.
- Work with retailers to leverage on multi-channel communications to increase traffics.
- Work with global digital client omni-channel team and IT to provide business insights and deploy clienteling platforms’ new functionalities to the stores.
- Be a subject matter expert on Korea data privacy laws and work to increase customer data capture necessary to support clienteling activities.
2. CRM & Analytics
- Conduct useful client analysis that will allow brand to create the client journey and reach the right clients for the right occasion.
- Define relevant initiatives to acquire new data and share the insights to retail team reviewing in-store activation and events to measure the ROI of each action.
- Manage the client database: ensure the accuracy and quality in data capture in the region. Set objectives on quantitative and qualitative data collection.
3. Communication & Training
경력 및 자격요건
• 10+ years’ experience in CE / CRM / Clienteling in the luxury retail or hospitality
• Experience in producing / conducting high-level customer analysis and interpretation
• Effective communication skills with both management and retail store staffs
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
• Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role
• Flexible, enthusiastic and motivated with the ability to quickly adapt and collaborative solutions in a rapidly changing and growing business
• Knowledge of retail and luxury market to drive sales through clienteling activities
• Excellent interpersonal skills with a thoughtful attitude
담당업무
02-6281-5009
janam@nterway.com
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