1. Conduct In-house Training: Provide In-house training to the sales staffs to support the sales team delivering the Retail Excellence.
- Conduct onboarding program for newcomers according to learning path.
- To Enhance client Experience, deliver client experience training program and follow up coaching.
- Monitor mystery shopping & VOC with developing action plan with sales team.
- Regularly communicate and train the sales team on product knowledge & selling skills.
- Develop focused training sessions for special products and occasions.
2. Field Coaching
- Provide active field coaching & follow up coaching after deliver training.
- Having regular communication with Store manager, giving the feedback to client advisors making sure that the skills are being applied on the floor.
- Encourage & create practicing environment to Client Advisor gain confidence.
3. Develop programs & supporting tools
- Work with stakeholders, identifying local needs in talent development to develop training and tools.
- Continuously improve and maintain training programs by gathering participant feedback, measuring learning outcomes, researching industry best practices.
- Focus on efficiency of learning materials to ensuring learning tools are interactive and engaging.
4. Online learning platform
- Promote e-Learning modules to sales team for their self-learning moment to elevate brand loyalty and ensure our standards.
- Monitor the learning status and encourage team to enjoy learning opportunity.
- Working on quality elevation on learning application: Proofreading, share the feedback to Global team.
경력 및 자격요건
- 5-8 years in Fashion or Luxury industry experience
- Strong communication skills and teamwork, especially ability to lead and influence sales team
- A person with proper manners and facilitation skills as trainer
- Knowledge of effective learning and development methods
- Fluent in English
- Experience in a client facing role in a retail, Luxury retail experience is preferred
- Coaching or communication skill related license
- Excellence in PowerPoint designing
담당업무
02-6281-5009
janam@nterway.com
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