- Resolve customer complaints on problems/ issues related to all products and proactively identify best solutions for each customer to create company/ brand value.
- Collect/ analyze call data from Customer Call Center (CCC) and Roadside Assistance (RSA) on a regular basis to drive performance improvements and to ensure customer satisfaction.
- Create customer complaint case reports to assist in field-based issue resolution by effectively working with dealer CR managers, Product Support team, and HQ.
- Develop brand's Customer Relationship policy, program and guideline for dealers.
- Support dealers with the unsatisfied customers with providing courtesy car, financial and technical support etc.
경력 및 자격요건
- 10+ years’ experiences in automotive after sales function is required
- 5+ years’ experience in Customer Relationship within automotive industry is preferred
- Excellent communication skill with dissatisfied customers is required
- Solid understanding government regulations/ policies on customer protection and product liability law system is required
- Good technical understanding of products is preferred
- Medium level of presentation and training skills are preferred
- Leadership skills, including the ability to inspire, motivate, and guide team members are required
- Proficient in MS Powerpointis preferred
- Advanced level of English and Korean is required
- Bachelor’s degree in Business Administration or comparable education is required
담당업무
02-6281-5009
janam@nterway.com
입사지원
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