• Continuously monitor market trends, competitor activities, customer shopping behavior, and store feedback to develop customer strategies aligned with emerging trends.
• Plan and execute customer promotions and in-store events to drive new customer acquisition, enhance repeat purchases, and strengthen customer loyalty.
• Develop and implement customer outreach plans to improve retention and engagement.
• Analyze customer journey data to identify opportunities for enhancement and optimization.
• Manage and enhance the membership program to reinforce customer loyalty.
경력 및 자격요건
• 10–12 years of experience in CRM and client engagement within the fashion, beauty, hospitality, sports, or FMCG industries.
• Strong ability to deeply understand customers, store dynamics, and market trends.
• Excellent communication and negotiation skills for effective cross-functional collaboration.
• Proficiency in data-driven analysis and deriving actionable insights.
• Business-level English proficiency (email communication, global team conferences, etc.).
• Strong people management and leadership skills.
담당업무
02-6281-5009
janam@nterway.com
입사지원
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