• Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar.
• Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats.
• Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions.
• Support the implementation of the company’s training strategy in close partnership with global training teams.
• Ensure consistent and exceptional service delivery across markets in accordance with Brand Experience standards.
• Operate and manage customer feedback programs and training platforms.
• Maintain and update a comprehensive database of training programs, manuals, and related materials.
• Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance.
• Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations.
• Conduct regular store visits and provide on-the-job coaching to frontline staff.
• Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives.
경력 및 자격요건
• Bachelor’s degree or above
※ Preferred majors: HRD or related fields
• Minimum 8 years of experience in training and development within a customer-facing, multi-location environment
※ Retail industry experience is preferred
• Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials)
• Proven track record of designing and delivering impactful training programs that drive business performance
• Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively
• Ability to perform routine tasks while proactively seeking opportunities for process improvement
• Excellent verbal and written communication skills in both Korean and English
• Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges
담당업무
02-6281-5059
suepark@nterway.com
입사지원
돌아가기
